Customer Help
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Depending on which shipping order you choose you will receive your order within 1-2 days for express delivery, or 3-5 days with standard delivery.
International delivery can take up to 10 working days.
How do I create an account?
You can create an account at the checkout, or by clicking on My Account in the top menu.
How do change my shipping address?
You can change your shipping address at the checkout, or if you have an account, from your account page.
Will you keep my credit information on file?
All payments are handled by a secure third party payment gateway and at no point do we have access to your payment information.
Do you charge sales tax?
All taxes are included in the cost unless stated otherwise.
Do you ship to my country?
We ship to the UK, US, and Europe. If you live outside of these areas and would like to enquire about shipping, please contact us through Facebook Messenger from: https://www.facebook.com/10LDN/ , or on Instagram: https://instagram.com/10_ldn.
Will my items come in one package?
We aim to deliver our products in as fewer parcels as possible. In the majority of cases the delivery will come as one package, however there may be times where we need to use multiple packages. This is particularly true if you order multiple items.
If you need to return an item
Returns and Exchanges
What is your returns policy?
If you are unhappy with your item you can return it to us within 14 days of receiving it. In order for returns to be accepted the product must be in its original packaging and unworn. Any items returned not in this condition may not be eligible for a refund. Please contact us through Facebook Messenger from: https://www.facebook.com/10LDN/ , or on Instagram: https://instagram.com/10_ldn.
For all returns it is your responsibility to pay for return postage, unless the item is faulty.
Returns should be sent to: 1 Fernbank, High Street, Eynsford, Kent, DA4 0AU.
I received the wrong item.
If you receive the wrong item please contact us through Facebook Messenger from: https://www.facebook.com/10LDN/ , or on Instagram: https://instagram.com/10_ldn. We will then advise on how to return the item. Postage costs will be paid for by us where we have shipped your order incorrectly.
What do I do if I entered an incorrect shipping address?
If you enter the wrong shipping address you must notify us as soon as possible via Facebook Messenger from: https://www.facebook.com/10LDN/ , or on Instagram: https://instagram.com/10_ldn.
We will only be able to refund or amend the order if we have not already processed it. If we have processed your order then we will be unable to provide a refund and you will have to arrange to collect the item from the address provided, or make another order.
Can I change or cancel an order after I’ve submitted it?
If you would like to amend or cancel your order after you have made it you should contact us as soon as possible via Facebook Messenger from: https://www.facebook.com/10LDN/ , or on Instagram: https://instagram.com/10_ldn.
Please note that we can only amend or cancel orders that have not yet been processed. If the order has been processed you will need to return the unused item to us in its original condition and we will then process a refund. You will be responsible for the return postage costs of the item.