Depending on which shipping order you choose you will receive your order within 1-2 days for express delivery, or 3-5 days with standard delivery.

International delivery can take up to 10 working days.

If you are unhappy with your delivery you can return it to us within 14 days of receiving it. In order for returns to be accepted the product must be in its original packaging and unworn. Any items returned not in this condition may not be eligible for a refund. Please contact us by emailing contact@10ldn.co.uk if you are unsure.

For all returns it is your responsibility to pay for return postage.

Returns should be sent to: 10 LDN Ltd, 6, 31 Mount Sion, Tunbridge Wells, TN1 1TN

You can change your shipping address at the checkout, or if you have an account, from your account page.

If you have already completed your purchase and have used the wrong shipping address please email us as soon as possible. We may be able to amend orders which have not been processed, however if the order has been processed you may be unable to make any amendments. In this case you may have to retrieve the item from the address it was sent to, or make a new order.

All UK orders are shipped via Royal Mail. You will be notified when the order has been processed and dispatched. 

To receive customer support simply complete the form on this page and one of our team will be in touch to assist you.

If you have already completed your purchase and have used the wrong shipping address please email us as soon as possible or complete the form on this page.

We may be able to amend orders which have not been processed, however if the order has been processed you may be unable to make any amendments. In this case you may have to retrieve the item from the address it was sent to, or make a new order.

If you are unsure about whether we ship to your country email contact@10ldn.co.uk and we will advise you on available shipping options.

We aim to deliver our products in as fewer parcels as possible. In the majority of cases the delivery will come as one package, however there may be times where we need to use multiple packages. This is particularly true if you order multiple items.